SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our EU or US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| UNITED KINGDOM and United States |
7-20 Business days |
| Canada, Europe |
7-20 Business days |
| Australia, New Zealand |
7-20 Business days |
| Central & South America |
7-20 Business days |
| Asia |
7-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of radakids (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://radakidsfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличное платье, верхняя часть немного тянется, удобно надевать. Взяла для праздника в детский сад. Не первый раз заказываю в этом магазине, все отлично!
Delivery is fast. The dress is excellent. Thank you!
Very nice-size 2-3 = 98 cm
OK
Beautiful dresses sewn perfect
Veľkosť sedí
The order came exactly a month later. The dress is excellent. For a child of 5 years (height 118) the village is good, with a small margin on the sleeves and length. The material is soft, pleasant to the body. The upper skirt is made of soft tulle, when spinning well rises. Lower of smooth material. The top is knitted, dense, but soft. Applique glued. It is not the first time I order dresses and tunics from this store. From the experience of the previous I can say that all things were wear-resistant in terms of material, and in terms of paints. Since the time, of course, are done duller, but not after the first wash.
Dress Super!
Very nice, my daughter liked it. I arrive in the shortest time.
Excellent, height 102 cm 3,8g size 4G
All very good excellent!
Beautiful dress, delivery month
Chic dresses! On the growth of 104, 4 years took 3-4 years came super
Cute dress, tulle Super very nicely Sie drapes
The dress is cool, odorless, the threads do not stick out anywhere. Unicorn after washing can and will erase. At a height of 122 cm took the size of 8, it was possible and 7 I think. Shipping is also fast
Dress delight, daughter happy, thank you
Thank you salesman I arrive in two weeks,
Very beautiful, daughter very happy
The dress is of excellent quality, the top and bottom of the skirt is cotton, the tulle is soft. I do not for the first time here. Delivered very quickly. Thank you!
Very beautiful and quality dresses! The store did not send the goods for a long time, eventually wrote to him and sent the next day. From the date of dispatch it reached about 2 weeks to Moscow. US 3.5, took the size 4 T (104 cm on the label)
true size. its pretty.
Great dress. I recommend
The dress really liked it, everything corresponds.
Cute dress. AND material also very good. Daughter wear size 116. Dress Suits rozmiarowi 122/128
If you want to buy a really high quality dress for a girl?! Only this store!!! 10 +