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Product always receives high satisfaction ratings from our customers

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages shipped from our EU or US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
UNITED KINGDOM and United States 7-20 Business days
Canada, Europe 7-20 Business days
Australia, New Zealand 7-20 Business days
Central & South America 7-20 Business days
Asia 7-20 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of radakids (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://radakidsfashion.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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Write a Review
Customer
11 Dec 2019

Doll Beauty. The only negative-the hair did not like the quality. Thin, very confused, electrified and not as rich as my other dolls. but to buy I advise. Very exotic and beautiful looks doll.

Customer
11 Dec 2019

Dolls are wonderful! With the store did not communicate

T***a
10 Dec 2019

The store sent the goods quickly! Dolls came in an excellent package. Whole. I ordered two dolls. The seller sent gifts than very pleased: two sets of hands, a dress, shoes and a small doll in a gift box, for this special thanks! Seller recommend!

V***y
10 Dec 2019

All ahuenchik!

Customer
10 Dec 2019

Super cute doll

L***a
10 Dec 2019

Delivery month. Packed well. The doll is just super!

B***a
9 Dec 2019

The doll is very beautiful, the hinges are good, packed well. the store thanks)))

K***g
9 Dec 2019

So look for

F***r
9 Dec 2019

She's beautiful ❤️

T***a
9 Dec 2019

Girls, she is wonderful!!!!

L***e
9 Dec 2019

She is very pretty

A***n
9 Dec 2019

Came pretty quickly thanks to the store The doll exceeded expectations.

O***o
9 Dec 2019

The doll corresponds to the description, the store is polite, answered my questions on sending, delivery three weeks. The seller recommend.

Y***n
9 Dec 2019

Awesome redhead! I'm in love with this doll. Came quickly, two and a half weeks, well packed. Super, thank you

S***s
8 Dec 2019

Ordered three dolls, all the dolls were neatly packed and fully consistent with the description. To two of the three dolls were spare handles

M***a
8 Dec 2019

All in perfect condition, silky hair, body without any inconvenience, feet even shop 100% recommended

D***d
8 Dec 2019

Insanely beautiful doll, we will order More. Came quickly in 2 and a half weeks

Customer
8 Dec 2019

Rewelacja

E***c
7 Dec 2019

She arrived very quickly and the doll is beautiful

V***z
7 Dec 2019

Q Bonitas son

New Doll Suitable For Dress up by yourself DIY Change BJD Toy special price

20 Reviews
US $44.00
US $100.00
Free
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