SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our EU or US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
UNITED KINGDOM and United States |
7-20 Business days |
Canada, Europe |
7-20 Business days |
Australia, New Zealand |
7-20 Business days |
Central & South America |
7-20 Business days |
Asia |
7-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of radakids (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://radakidsfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Conform to the photo, too cute
Super quality and fast delivery! Thanks a lot!!
product matches the description. thank you very much.
maybe not the lowest price for , but the best quality for sure
Quality of is OK! Thank you very much!
is sooo good! thanks for awesome experience!
Just like the picture. They came to me with a small defect EB the sole send photo of the sole to the store and sent me another par, these arrived well and quickly. Good communication. I recommend 100%
Super shoes as the pictures, fast shipping. Next after 11 days to Poland. Size as the description. Recommend wholeheartedly!
Beautiful looking boots
Good, cheap boots. Measure 7 is a 23 in Italy.
A low cost is a perfect purchase. I am glad I managed to find such a good value for money
very fast shipping and super cute boots
Shoes beautiful recommend pack pretko dotarła. I am very glad. Bozena
Very beautiful, warm Shoes. Long Delivery, covered arrive not more.
Really glad they have it for sale. Met all my expectations!
totally fine
Fast delivery and excellent quality. Absolutely satisfied with the product. Thank you so much. Will order more. I recommend the store.
Thanks for discount! I finally get it! Love it so much!
Perfect thank you
Perfect
Very beautiful, fur is not for the winter, but for late autumn. Soft, we will order more. At 15 cm, 2 years, a little large.
discount for is a great. i'm going to order it again as i was extremely satisfied with the purchase the last time
Vmnghk
Cool warm shoes. Nice fur inside. Side slit zipper. IN beauty pretty rigid.
This webstore offers the best price for