SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our EU or US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
UNITED KINGDOM and United States |
7-20 Business days |
Canada, Europe |
7-20 Business days |
Australia, New Zealand |
7-20 Business days |
Central & South America |
7-20 Business days |
Asia |
7-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of radakids (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://radakidsfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
corresponds 100% to the description. thanks!
Pižama graži. Užsakiau 130 dydį, tačiau kelnės trumpokos IR atitinka maždaug 122 dydį.
Best online is a generous offer. the webstore is lovely!
Everything is fine, delivery fast, quality on top
as good as always. will order again soon
The is one of the best. Thanks!
the store is just the best. savings for are totally worth it
Received within a couple of weeks, recommend this store.
Super piżamka. synek satisfied. for szczupłego boy wearer size 86 fits perfectly 2T. material very thin but is not very artificial
Shipping was very fast. Quality of the is really good. Highly recommend this shop :)
awesome The store is great, btw!
man, i love it
Wow, it actually amazing. I highly recommend it!
The quality of the product was good.The shipment was faster than I expected, I thought it would take about a month but it didn't.
Looks like on picture. Thanks!
Product really beautiful, thank you very much)
Thanks to the store! very beautiful and fast delivery! super!
Amazing ! Very good material. I`m super satisfied!!
Cute as the picture
more of a summer PJ. happy with order
This is great my toddler loves Shaun and Timmy so it is fantastic. I was under the impression it would be very plastic-like those fully stamp shirts, but nope, it is kind of cotton. Not the best quality cotton but I can feel safe that my kids clothing won't get cold.
happy with it! 5yr is 110, fits our 3 yr old toddler.
Very good pajamas
Beautiful pajamas. But the material is thin. The child on the height of 130 size 134 just, it was possible to take a larger size.
Since order till delivery 50 days. Very good quality. Size little bit smaller than size table. very good quality. I recommend this product and this store.