SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our EU or US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| UNITED KINGDOM and United States |
7-20 Business days |
| Canada, Europe |
7-20 Business days |
| Australia, New Zealand |
7-20 Business days |
| Central & South America |
7-20 Business days |
| Asia |
7-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of radakids (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://radakidsfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful
Very nice dress but size a little small!
Very nice, arrived in perfect condition, it only has a small, unimportant Tara and took about 20 days
The quality is excellent. I would buy again without hesitation.
The quality for the price is excellent
The packing way leaves much to requests-scepter have odłamaną handle, and so super.
It's beautiful and butterflies come apart to place to taste
I loved it. The dress is prices. It didn't take long to arrive and it's identical to the one they sell for Amazon at a fairly higher price. It's worth asking for and waiting a few more days. My daughters are going to love it. I'll ask for more models again. I'll send pictures when they're put on. Thank you very much to the store for your attention.
The costume is beautiful, I loved it. It's just like the picture. My daughter's gonna love it. Size 4 is fine for her who has turned 3 and is 98 cm tall.
The dress is beautiful, missing the size in the girl, it's Christmas gift. It took a month to arrive
Beautiful. But not comfortable sleeves. Stand rises
Very nice
Lovely. very fair size for the comments I read. Girl 2 years and half perfect size 4
thx a lot
Beautiful. came just in time
Fast Delivery Thank you not yet measured leave additional feedback
Lovely dress. Daughter happy. Size 5T suits for 104cm. Delivered within 2 weeks. I recommend Seller!
Very beautiful made, good quality!
Dress Super. My daughter really liked it. Delivery to the Moscow region. Less than a month.
Beautiful princess costume. Very good description. As photo. Sending super fast. Seller to recommend
Naprosto nádherné, děkujeme
Super! As in the picture
Très bien
Very beautiful
Gorgeous dress, as on picture